Service Desk Analyst
Location: Norwich or Bideford (on-site)
Employment Type: Contract (2-3 Months)
Rate: £22 to £30 per hour
Hours: Full time

Your next chapter
At Travel Chapter, we’re proud to be a B Corp and a people-first business. Behind every great experience for our guests, owners and colleagues is a reliable, responsive tech function and that’s where you come in.

We’re looking for a Service Desk Analyst to join our IT team on a contract basis, supporting colleagues across the business with day-to-day technical and operational issues. This is a fast-paced, hands-on role where you’ll play a key part in keeping our systems running smoothly.

What you’ll be doing

• Providing 1st and 2nd line support to end users across the business, resolving issues efficiently and in line with SLAs

• Managing and prioritising tickets through Jira, ensuring clear updates and timely resolution

• Troubleshooting hardware, software and business system issues

• Supporting across Microsoft, Apple and Linux environments

• Escalating more complex issues to 2nd and 3rd line engineers where needed

• Carrying out hardware upgrades and repairs such as memory and hard drive replacements

• Supporting wider IT projects as required

• Travelling to other offices when needed to provide on-site support

What you’ll bring

• At least 2 years’ experience providing 1st and 2nd line IT support

• Strong experience using Jira or similar ticketing systems to manage workloads

• Confident troubleshooting across hardware and software issues

• Good working knowledge of networking fundamentals such as TCP/IP

• Experience supporting Microsoft environments, with exposure to Apple and Linux a bonus

• Clear and confident communication skills, both written and verbal

• A proactive, team-focused approach and the ability to work at pace

• A full UK driving licence

It’s a bonus if you have

• Experience with Microsoft 365 administration

• Exposure to Active Directory or AWS

• Experience with PowerShell

• Broader experience supporting Apple or Linux technologies

Why join us?
At Travel Chapter, we’re the holiday home people. We care about doing things the right way for our guests, owners, communities and each other. You’ll be joining a supportive team where you can make an immediate impact.

Ready to start your next chapter?
We’d love to hear from you.