Employment Type: Permanent
Hours of Work 37.5
Location: Remote, with travel to our Norwich or Bideford office at least once per quarter

Your next chapter
At Travel Chapter, we’re continuing to evolve how we work as we grow our systems, processes and ways of working. We’re looking for a Programme Manager to lead a programme of work that spans both technical implementation and operational delivery, ensuring change lands well and delivers real value for the business.

This role acts as a bridge between technical teams and operational areas, bringing structure, clarity and commercial insight to complex programmes aligned to our long-term goals.

What you’ll be doing
You’ll manage the day-to-day delivery of a programme of work, partnering closely with the Head of Programme and senior stakeholders across the business. You’ll help shape programme strategy, coordinate multiple initiatives and ensure delivery stays aligned to business objectives.

Key responsibilities include:

• Managing and delivering a programme of change projects aligned to the business roadmap

• Working with senior stakeholders to define programme strategy and communicate this clearly across the business

• Ensuring solutions are cost-effective, efficient and deliver clear operational and commercial impact

• Applying Travel Chapter programme delivery standards and suggesting areas for continuous improvement

• Ensuring appropriate programme governance is in place and followed

• Monitoring progress, budgets and timelines to ensure delivery remains on track

• Proactively identifying and managing programme risks and issues throughout the lifecycle

• Working cross-functionally to deliver change projects and process improvements, documenting and standardising processes where needed

• Identifying gaps and opportunities across systems and operations to improve efficiency

• Championing continuous improvement with a strong delivery focus

• Supporting additional projects or initiatives when required

What we’re looking for

Experience (essential):

• 3+ years’ experience in programme management

• 3+ years’ experience working with senior stakeholders and external partners

• Proven experience delivering both technical and operational projects

• Experience working in change or transformation environments

Skills and capabilities:

• Strong programme and delivery management skills

• Ability to prioritise effectively and manage multiple workstreams

• Excellent written and verbal communication

• Confident stakeholder management at all levels

• Strong commercial awareness and understanding of operational impact

• Solutions-focused problem solver

• Calm under pressure, with a methodical and organised approach

• Ability to challenge constructively and support good decision-making

• Quick to understand systems and how they link to business processes

Qualifications:

• GCSEs in English and Maths

• Educated to A level or degree level

• Project or change management qualifications are desirable

Personal attributes:

• Polite, approachable and professional

• Organised, decisive and delivery focused

• Comfortable working in a fast-moving environment

Working with us
This role is primarily remote, with a requirement to attend our Norwich or Bideford office at least once per month to connect with stakeholders and the wider team.