Homeowner Account Manager – Newquay & North Cornwall

Location: Newquay region, covering approximately 190 properties
Coverage: Newquay, Perranporth, Mawgan Porth, Redruth, St Agnes and Hayle, with travel of up to approximately 50 miles to the furthest property
Base: Home-based with regular travel
Hours: Monday to Friday 9:00am - 5:30pm
Car: Company Car Included

We’re looking for a proactive, relationship-led Homeowner Account Manager to support our established and growing portfolio across Newquay and the wider North Cornwall area. You’ll manage around 190 properties and play a key role in our Travel Chapter and operations.

This role combines commercial thinking, data analysis, homeowner engagement and property quality improvements, with a strong focus on maximising the performance of each property while building long-term relationships with our owners.

Grow bookings and revenue

• Ensure each property is presented at its best, with accurate, appealing and commercially effective descriptions

• Maintain high-quality, well-staged photography and ensure key selling features are highlighted

• Create and recommend pricing strategies using data, competitor insight and performance trends

• Proactively monitor booking pace to maximise revenue and occupancy

• Identify opportunities to improve individual property performance and overall portfolio results

Build strong homeowner relationships

• Become the trusted point of contact for homeowners across your region

• Build strong, professional and lasting relationships with property owners

• Provide regular updates, property visits and performance reviews

• Identify potential issues early through guest feedback, reviews and performance data

• Confidently manage challenging conversations and find positive solutions without unnecessary escalation

• Support homeowner events and engagement activities

Improve property and portfolio quality

• Recommend décor updates, upgrades and high-impact features that can improve guest appeal

• Suggest ways to increase a property's marketability, such as allowing dogs or introducing additional amenities

• Identify and remove barriers to bookings, including overly restrictive policies

• Review Property Quality Scores and advise homeowners on improvements

• Identify properties requiring improvement and work with owners to raise standards

• Flag properties that are unable to meet our required quality standards

General responsibilities

• Collaborate with New Business to ensure new owners are onboarded smoothly and effectively

• Stay up to date with relevant industry legislation and requirements

• Encourage homeowner referrals and consistently champion our company culture

• Manage your time effectively across a geographically diverse portfolio

• Prioritise health, safety and welfare in all aspects of the role

• Work collaboratively with internal teams to deliver the best possible results for homeowners and guests

What you’ll bring – Essential

• Account management experience

• Strong ability to understand, analyse and interpret data

• Results-driven approach, with a focus on achieving and exceeding targets

• Excellent communication, relationship-building and influencing skills

• Customer-focused approach, with experience managing a varied customer base

• Confident IT skills, including Excel and Outlook

• Good knowledge of property and strong regional awareness of the Newquay and North Cornwall area

• Proactive approach to problem-solving, with excellent organisation and time-management skills

• Ability to work independently while following processes and procedures effectively

• Full driving licence and access to suitable transport for regular regional travel

• Flexibility to work a small number of scheduled weekends

Desirable

• Experience in holiday letting, hospitality or real estate

• Knowledge of the holiday property industry

• Photography, styling or interior design experience

• Knowledge of the local tourism market and key destinations across North Cornwall

Key metrics

Performance will be measured against a range of commercial, customer and quality metrics, including:

• Portfolio revenue

• Average bookings per property

• Blended commission

• Property visits and homeowner contacts

• Quality and consistency of communication

• NPS

• Property Quality Score

• Guest feedback and reviews

• Reduction in controllable homeowner churn

• Overall portfolio growth and performance