Employment Type: Fixed-Term Contract (Maternity Cover), Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday between 09:00–17:00, plus participation in an out-of-hours rota
Location: Hawes, office based, with regular local travel around the region
Salary: £27,924 per annum, plus additional payment for on-call work

Your next chapter

We're looking for a Property Manager to join our Property Management team on a fixed-term maternity cover contract. This is a fantastic opportunity to become part of a fast-paced, supportive team that keeps everything running smoothly behind the scenes.

As a Property Manager, you'll sit at the operational centre of our guest experience, working closely with homeowners and our network of trusted housekeepers and tradespeople to ensure properties are guest-ready and maintained to a consistently high standard.

This role offers a genuine mix of office-based coordination and time out in the field, supporting guests and building strong relationships with local partners. If you enjoy organisation, problem-solving and managing multiple priorities in a fast-moving environment, you'll thrive in this role.

What you'll be doing

• Coordinating housekeepers, tradespeople and maintenance contractors
• Managing schedules and property turnaround times across a diverse regional portfolio
• Handling guest and homeowner queries before, during and after stays
• Conducting property visits to ensure cleaning and maintenance standards are met
• Ensuring properties remain compliant with relevant health, safety and legal requirements
• Building and maintaining a trusted network of local housekeepers and tradespeople
• Managing feedback and resolving issues professionally and sensitively
• Maintaining accurate records and keeping systems up to date
• Supporting our out-of-hours service on a rolling rota
• Travelling locally for property visits, meetings and guest support

Out-of-hours work is paid as overtime.

You'll thrive in this role if

• You're friendly, confident and resilient under pressure
• You have excellent communication skills and can manage sensitive or challenging conversations with professionalism
• You're highly organised and enjoy keeping complex operations running smoothly
• You have strong administrative and systems skills with excellent attention to detail
• You take a proactive approach to problem-solving and remain calm in time-sensitive situations
• Experience in property, housing, estate agency or the travel industry is an advantage, but not essential
• You hold a full UK driving licence

What's in it for you

• 25 days' annual leave plus bank holidays (pro rata if applicable)
• An additional day off for your birthday or a loved one's birthday
• £500 annual contribution towards a holiday of your choice
• Paid volunteering day for a charity close to your heart
• Friends and family holiday discount scheme
• Life assurance
• Social clubs and communities, including pets, fitness, gardening, sustainability and more
• Great social events, including our much-loved Christmas parties

Who we are

We're Travel Chapter, the holiday home people, and we're on a mission to showcase incredible places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable holidays while supporting homeowners and local communities.

We're proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people-first, collaborative and supportive, and we welcome applicants from all backgrounds. If you require any adjustments during the application or selection process, just let us know.