Property Changeover Support (Seasonal Contract)

Location: Keswick
Contract: Fixed-term, 15-week contract to cover peak season
Hours: 15 hours per week, working Fridays and Saturdays

Your next chapter

At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well-presented property, and that’s where our Property Changeover Support team comes in.

We’re looking for a reliable, hands-on and detail-focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, housekeepers and suppliers.

What you’ll be doing

As a Property Changeover Support team member, you’ll help ensure our managed properties are fully prepared for guest arrivals each weekend. You’ll play a key role in delivering a smooth and high-quality guest experience by supporting housekeeping, linen coordination and property presentation across your allocated area.

Your responsibilities will include:

• Visiting properties to check cleanliness and presentation standards ahead of guest arrivals

• Supporting housekeeping operations and providing feedback where needed

• Coordinating linen supplies with housekeepers and suppliers

• Ensuring welcome packs and essential items are stocked and available

• Identifying and resolving minor property issues where possible

• Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains

• Reporting any larger maintenance or housekeeping concerns to the wider team

• Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues

• Supporting the delivery of an excellent guest and homeowner experience

What we’re looking for

Essential:

• A strong customer service mindset

• Excellent attention to detail

• Good organisation and time management skills

• A proactive and practical approach to problem solving

• The ability to work independently and manage your own workload

• Strong communication skills

• Flexibility and adaptability during busy periods

• Confidence using basic IT systems and mobile technology

Desirable:

• Experience within holiday letting, hospitality, housekeeping or property management

• Experience working with external suppliers or contractors

Why join us?

• A flexible seasonal opportunity during peak trading

• A varied and active role where no two days are the same

• The chance to work within a supportive and collaborative team

• The opportunity to make a real impact on guest experiences

If you enjoy delivering high standards, solving problems and working in a fast-paced environment, we’d love to hear from you.