Property Management Support

Location: Ambleside
Contract: Fixed-term contract until 31 October 2026
Hours: 5 days per week, Monday to Saturday, 9:00am – 5:00pm

Your next chapter

At Travel Chapter, we’re the holiday home people. Behind every great stay is a strong operational team working together to keep homes safe, compliant and presented to a high standard.

We’re looking for a Property Management Support colleague to support our Property Management operation across the Ambleside region on a fixed-term contract until 31 October 2026. This hands-on role has a strong focus on property standards, maintenance coordination and compliance. You’ll work closely with homeowners, housekeepers and contractors to ensure properties remain well-maintained, compliant and ready for every stay.

If you’re organised, practical and enjoy keeping things running smoothly, this could be your next chapter.

What you’ll be doing

Supporting daily property operations

• Supporting the smooth running of the local Property Management operation

• Managing and logging emails and phone calls, ensuring information is shared with the right teams

• Completing data checks, basic reporting and spreadsheet updates

• Supporting invoice processing and owner charges, liaising with internal teams where required

• Taking ownership of allocated daily operational tasks

• Supporting Health & Safety processes and compliance standards

Maintenance and compliance coordination

• Arranging and coordinating reactive and planned maintenance works

• Liaising with contractors to schedule jobs, access properties and track completion

• Supporting annual compliance checks, including gas safety, electrical testing and other statutory requirements

• Tracking certification renewal dates and ensuring documentation is in place and up to date

• Escalating risks, delays or compliance gaps to the wider Property Management team

Owner experience

• Building positive, trusted relationships with homeowners

• Responding to owner queries and requests around property care, maintenance and compliance

• Ensuring all owner communication is clearly logged on internal systems

• Supporting proactive communication that contributes to owner satisfaction and retention

Contractor and housekeeper support

• Acting as a key point of contact for housekeepers and local contractors

• Supporting the coordination and communication of maintenance tasks, schedules and property updates

• Helping develop and maintain a reliable local contractor network

• Sharing relevant booking and changeover information with housekeepers

Property checks and standards

• Completing in-property checks and audits

• Supporting onboarding, spot checks and ongoing standards for housekeepers

• Helping maintain consistent cleanliness, safety and presentation standards across the property portfolio

Supplies, stock and linen support (where applicable)

• Supporting the management and distribution of property supplies

• Monitoring stock levels and highlighting replenishment needs

• Preparing linen for changeover days

• Keeping laundry areas clean, organised and well maintained

• Monitoring linen quality and consumable usage

On-call support (rota based)

• Participating in an on-call rota to support urgent property or operational issues outside of standard working hours

• Responding to issues calmly and professionally, escalating where required in line with agreed processes

What you’ll bring

• Strong communication and relationship-building skills

• A practical, solutions-focused mindset

• Confidence coordinating maintenance, compliance and reactive issues

• Willingness to participate in an on-call rota as part of a wider team

• Good IT skills, including Microsoft Office and CRM systems

• Strong attention to detail and numeracy skills

• Ability to work independently, prioritise tasks and use initiative

• Property, facilities or operational experience (holiday letting experience desirable)

• Flexibility and resilience to thrive in a fast-paced environment

What success looks like

• Properties that are safe, compliant and well maintained

• High owner satisfaction and retention

• Strong contractor performance and timely completion of works

• Clear tracking of maintenance, compliance and certification

• Consistently high property standards

• Effective response to urgent operational issues when required

Why join Travel Chapter?

We’re proud to be a certified B Corp and a people-first organisation. Our teams are passionate about delivering exceptional stays while supporting local communities across the UK.

This fixed-term role offers the opportunity to make a real operational impact during a key period, within a supportive and collaborative team environment.

Ready to start your next chapter?

Apply today and help us create unforgettable holiday experiences.