Service Desk Analyst (1st Line)

Location: Bideford
Office based: 5 days per week
Experience: 1+ years in a 1st Line / Service Desk environment

We’re looking for a Service Desk Analyst to join our IT team, based full‑time in our Bideford office. This is a great opportunity for someone early in their IT career who has a genuine interest in technology and wants to build strong foundations in a hands‑on, supportive environment.

What you’ll be doing

• Providing 1st line support to colleagues, logging, triaging and resolving IT issues

• Using a service desk / ticketing system (such as Jira or similar) to manage tickets and updates

• Building laptops using standard images

• Diagnosing hardware issues, including taking PCs and laptops apart and reassembling them

• Escalating issues appropriately and working closely with the wider IT team

• Delivering a friendly, professional service to users across the business

What we’re looking for

• 1+ years’ experience in a 1st line, help desk or service desk role

• Exposure to a service desk or ticketing system (e.g. Jira or similar)

• A keen interest in technology and how things work

• Comfortable working with hardware, including laptop builds and repairs

• Proactive, logical and eager to learn

• Good communication skills and a strong customer‑focused mindset

Why join us?

• A hands‑on role with real opportunity to develop technical skills

• Supportive team environment with scope to learn and progress

• The chance to be part of a business that values collaboration and development

If you’re passionate about IT and looking for an early career opportunity or your next step in tech, we’d love to hear from you.