Customer Service Advisor (Evenings & Weekends Only)

Location: Norwich
Contract: Permanent
Hours: 20 hours per week
Work pattern: Evenings and weekends
Rota: 5 days per week on a rota basis across Monday–Sunday (rota provided in advance)

Create memorable holiday experiences, one conversation at a time

This role is ideal if you’re looking for part-time work that fits around other commitments, with shifts focused on evenings and weekends.

As a Customer Service Advisor, you’ll support our guests and property owners by phone and email, helping resolve queries, provide reassurance and ensure every customer feels supported and valued.

Who we are

We are Travel Chapter, the holiday home people, committed to delivering exceptional experiences for our guests while supporting property owners and local communities across the UK.

As a certified B Corp, we put people first and strive to do the right thing for our teams, customers and places.

What you’ll be doing

• Supporting customers by phone and email
• Providing reassurance, information and solutions
• Working collaboratively with colleagues across the business
• Recording information accurately and following internal processes

What you’ll bring

• A friendly and confident communication style
• A calm, patient and positive approach
• Ability to work independently and as part of a team
• Willingness to learn, with full training provided

What you’ll get

• Full training and ongoing support
• Part-time working pattern focused on evenings and weekends
• A friendly, inclusive and supportive team environment
• Holiday entitlement and benefits in line with contracted hours

Ready to start your next chapter?

If you’re excited about delivering brilliant customer experiences and want to be part of a team that genuinely cares about people, places and doing the right thing, we’d love to hear from you.

Apply today and help us create exceptional holiday moments for our guests and property owners across the UK.