Customer Service Advisor

Location: Bideford (office based)
Contract: Permanent
Hours: Full time
Work pattern: 5 days per week, Monday to Sunday
Shifts:7.5 hours
Total weekly hours: 37.5
Rota: Provided one month in advance

Create memorable holiday experiences, one conversation at a time

Do you enjoy helping people and get real satisfaction from making someone's day a little brighter? If you're passionate about delivering great service and enjoy working in a fast-paced, people-focused environment, we'd love to hear from you.

As a Customer Service Advisor, you'll be the friendly voice on the phone and the reassuring message in someone's inbox. You will support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance and resolving issues quickly and kindly. Your focus will be to create a smooth and positive experience for every customer.

Who we are

We are Travel Chapter, the holiday home people, and we are on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities.

We have grown from a small South West agency to one of the UK's market leaders, while keeping our family-feel and people-first approach. As a certified B Corp, we are committed to balancing profit with purpose, and doing what is right for our people and places.

We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things do not always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing.

Everyone is welcome here. If you need adjustments during the application or interview process, please let us know so we can support you.

What you will be doing

Supporting customers by phone and email
Helping guests plan and enjoy their stay
Providing reassurance, information and resolutions
Sharing knowledge and guidance in a calm and friendly way
Working closely with teams across the business
Recording information accurately and following internal processes

What you will bring

A warm and friendly communication style
Confidence in speaking and writing clearly
Patience, resilience and a positive attitude
A natural problem-solving mindset
An ability to work calmly under pressure
Customer service experience is helpful, but not essential as full training is provided

What you will get

Comprehensive training and ongoing support
A friendly and collaborative team environment
Clear career development and progression opportunities
25 days holiday plus bank holidays (pro-rata), increasing with service
Paid volunteering days
Holiday discount across our brands
Wellbeing support and a range of employee benefits
A welcoming and supportive Bideford HQ setting

Ready to start your next chapter?

If you're excited about delivering brilliant customer experiences and want to join a team that truly cares, we would love to hear from you. Apply today and help us create exceptional holiday moments across the UK.

INDALL