Property Manager

Employment Type: Permanent

Hours of Work: Full-time

Location: Rock

What will I be doing?

Building strong relationships with property owners — overseeing standards from initial inspections through to annual reviews, advising on improvements, and supporting property performance.

Coordinating suppliers and contractors, managing housekeeping rotas, and ensuring properties are guest-ready at all times.

Providing exceptional guest service — from meet-and-greets to resolving issues promptly and ensuring every stay runs smoothly.

Managing maintenance and repair work, liaising with trades and service providers to ensure all properties remain in top condition.

Supporting operational efficiency by maintaining systems, processes, and records — including property management systems, compliance, and payroll submissions.

Your next chapter

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re looking for

Experienced in property management or customer service within the hospitality sector, with a passion for delivering exceptional guest experiences.

An excellent communicator — confident liaising with owners, guests, and suppliers to achieve positive outcomes and build lasting relationships.

Highly organised and methodical, able to prioritise tasks, meet tight deadlines, and maintain a calm, proactive approach under pressure.

Tech-savvy with strong administrative skills; confident using Excel, Word, Outlook, and ideally a holiday booking system.

Flexible and hands-on, with a full driving licence and willingness to travel between properties, including occasional paid overtime during busy periods.

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

These include:

25 days’ paid holidays plus bank holidays
A special day off for your or a loved one’s birthday
£500 paid towards a holiday of your choice
A paid day to volunteer with a charity close to your heart
A friends and family discount scheme
Life assurance for your peace of mind
Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

INDALL

Property Manager

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