Employment Type: Fixed Term - 6 months 

Location: Keswick 

Hours of Work: Full Time, 09:00 – 17:30 - 5 days a week between Monday and Saturday.

What you'll be doing

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.

The sorts of things you’ll be doing include:

• Managing service coordination across a portfolio of properties, including scheduling cleaning, maintenance, and other services.
  
• Using internal systems to update property records, log service requests, and ensure accurate billing.
  
• Visiting properties to carry out inspections, meet with contractors, or resolve on-site issues.
  
• Liaising with owners, guests, and suppliers to deliver a high-quality service.
  
• Supporting the recruitment and retention of properties by ensuring great service delivery from day one.
  
• Proactively identifying and resolving issues, ensuring smooth operations even in peak periods.
  
• Delivering excellent customer service and helping manage any guest or owner concerns.
  
• Collaborating with colleagues across departments to drive improvements and consistency.

You'll have:

• Strong IT and systems confidence – you’ll be working across a range of digital tools and internal systems
• Strong organisational skills with outstanding attention to detail
• Comfortable handling multiple tasks and priorities while demonstrating excellent communications skills both verbally and written.
• A team player with the ability to work independently
• A natural problem solver who enjoys taking ownership of tasks being proactive, reliable and resilient when things get busy
• Previous experience in property, hospitality, travel, housing, or lettings is desirable.

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

You'll get:

Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.

These include:

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events - we are well known for our Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.     

The people behind our company are at the heart of everything we do, and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.  

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success, and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.