Employment Type: Full time, fixed contract

Hours of Work: 37.5 hours per week, 9am - 6pm, Monday to Sunday according to the published rota.

Location: 20 Dial Place, Warkworth, NE65 0XQ

What will I be doing?

Our Reservations Consultants are the face of Coquet Cottages, delivering first class service to our guests, housekeepers and owners. The Reservations Team are the front line for all communication the comes into the business, and often form the first impression of our brand. As well as delivering first class service, our Reservations Consultants can provide a concierge service to guests, ensuring they deliver the best service to make their holidays perfect. In a nutshell, you'll be:

• Promptly process booking enquiries and reservations received by telephone & email via booking, banking and email systems
• Handle enquiries and requests from property owners
• Co-ordinate with other staff members to ensure all tasks are completed promptly and a consistently high service is provided
• Ensure customer and client records are accurately completed and maintained with high attention to detail
• Carry out daily administration tasks to ensure efficient record-keeping
• Prompt, efficient, and professional complaint handling

Your next chapter

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re looking for:

• Impeccable communication and organisational skills
• Friendly, confident and well-presented
• Professional written language and friendly, approachable telephone manner
• Extremely well organised with high attention to detail
• Confident at building relationships with housekeepers, owners and tradespeople
• Highly competent in the use of PC systems
• Effective team player whilst also able to work efficiently independently to tight deadlines
• A car is beneficial as travel to holiday cottages across the breadth of Northumberland will be necessary (mileage expenses covered)

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

These include:

• 25 days’ paid holidays plus bank holidays
• A special day off for yours or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!
  

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.