Employment type: Permanent, full time

Work hours: Monday–Saturday, 9am–5pm (Sunday and a midweek day off), including weekends and some bank holidays.

We provide on-call phone cover 7 days a week up to 9pm, which you will need to assist the team with on a rota basis.

Location: Bourton-on-the-Water

What will I be doing?

Step into a pivotal role and shape the future of our Managed Services offering in the stunning Cotswolds! This is your chance to lead from the front, creating exceptional experiences for homeowners and guests alike.

You’ll take the reins of day-to-day operations, working closely with external contractors to deliver an outstanding service while implementing innovative processes to optimise efficiency.

Starting as a solo adventure, this role will grow alongside the service. As demand soars, you’ll be responsible for building and leading a high-performing team to ensure seamless operations every step of the way.

As part of your everyday role, you're likely to be involved in the following:

• Planning, and coordinating deployment to deliver top-tier services
• Elevating your team’s performance through regular training, constructive feedback, and annual appraisals.
• Designing smart work schedules, managing holidays, and tackling logistical challenges during busy periods.
• Handling escalated feedback or complaints with professionalism, ensuring positive outcomes.
• Building and nurturing a network of dependable housekeeping and property maintenance partners.
• Supporting the recruitment and retention of both new and existing properties.
• Conducting regular property inspections and offering actionable insights to homeowners.
• Producing insightful reports on Key Performance Indicators to drive continuous improvement.

What are we looking for?

We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and have most of the below, please get in touch –  you could be exactly what we need!

• Thrive under pressure with the ability to work independently and tackle priorities in a dynamic, fast-paced environment.
• Exceptional communication skills – both verbal and written – enabling you to build strong relationships and collaborate seamlessly.
• A proactive, results-driven mindset focused on exceeding targets and delivering outstanding service.
• Impeccable organisational and problem-solving skills, paired with a sharp eye for detail.
• Confidence in using property management systems and administrative tools to streamline operations.
• A customer-first attitude with a genuine passion for creating exceptional service experiences.
• Flexibility to adapt to changing operational needs and occasional travel, embracing the variety each day brings.
• Excited by the challenge of building and growing a service from the ground up, making a lasting impact.
  
  

What’s in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.     

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.  

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

INDP