Employment type: Fixed Term Contract/ Secondment - 12 months 

Work hours:  5 days per week (Monday to Saturday) 7.5 hours per day between 9am - 9:00pm

Location: Office based in either Norwich or Bideford 

What will I be doing?

You’ll be responsible for qualifying inbound enquiries and scheduling appointments for the New Business Team, with the core objective being to drive organic property growth. There will be a keen focus on the quality of service from the first point of contact with new enquiries.

During the day you could be involved in:

• Being the first point of contact for all enquiries and qualifying them to establish suitability for our portfolio
• Contacting suitable leads with the objective of securing an appointment for the New Business Team
• Finding and generating new leads through research
• Completing income appraisals for estate agents and prospective buyers of a holiday let property
• Maintaining the database including updating existing information and dealing with unsuitable or expired entries
• Providing help and support to prospective owners enquiring about our services or looking for assistance with holiday home letting, including geographical knowledge
• Inputting appointments into the diary so all relevant information is detailed in the standard format including accurate directions and travel times

What are we looking for?

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch.

• Sales experience over the phone
• Motivation and the ability to show initiative and work with minimum supervision
• Outstanding communications skills, both verbal and written, and the ability to influence people
• The skills to handle difficult conversations with customers and achieve a positive outcome
• The ability to work under pressure to meet deadlines and targets
• The ability to follow processes clearly and efficiently

What’s in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

• 25 days’ paid holidays plus bank holidays (pro rata)
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs – whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events – we are well known for our Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.  

Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best – we’ll be happy to help.