Location: Seahouses

Employment Type: Permanent, Full Time

Hours of work - 9:00 - 5:00, 5 days per week between Monday to Saturday (Including some bank holidays)


What will I be doing?

As our Service Manager, you will play a crucial role in ensuring the ongoing success of our largest and most demanding Managed Services (MS) operations. You will be responsible for managing day-to-day operations, coordinating office and field-based team members, and improving processes to optimise service delivery. With a focus on meeting or exceeding homeowner and guest expectations, you will ensure services align with company best practices, achieve performance targets, and utilise resources efficiently.

As part of your everyday role, you're likely to be involved in the following:

• Planning, coordinating, and supporting the recruitment and deployment of team members to deliver services and meet targets.
• Managing and improving your team’s performance through regular training, reviews, and annual appraisals.
• Planning the team’s working pattern, and managing holidays whilst being mindful of logistical challenges and peak periods.
• Managing escalated complaints or feedback to reach a satisfactory outcome.
• Developing and maintaining a network of reliable and loyal housekeeping and property maintenance suppliers.
• Supporting the recruitment and retention of new and existing properties.
• Conducting periodic property inspections and providing constructive feedback to homeowners.
• Providing regular reports on agreed Key Performance Indicators.

You'll have:

We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and have most of the below, please get in touch - you could be exactly what we need!

• Strong leadership and people management skills, including recruitment, performance management, and training/coaching.
• Ability to work under pressure and prioritise tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to build relationships and collaborate effectively.
• Proactive and results-oriented mindset, with a focus on delivering high-quality services and meeting targets.
• Solid understanding of health and safety regulations and compliance requirements.
• Strong organisational and problem-solving abilities, with attention to detail.
• Proficiency in using systems and software for property management and administration.
• Customer-centric approach with a passion for delivering excellent service.
• Flexibility to adapt to changing operational needs and occasional travel requirements.

Hours:

Our hours of work are 9:00 - 5:00, working 5 days per week between Monday to Saturday (Sunday & a midweek day off), including weekends and some bank holidays.

We provide on-call phone cover 7 days a week up to 9pm, which you will need to assist the team with on a rota basis.