Employment type: Full time, Permanent
Work hours: 37.5 hours per week, Monday–Friday
Location: Hybrid/Remote - Occasional visits to our headquarters in Bideford

What will I be doing?

As the Product Manager for our Guest app, you will play a crucial role in defining and executing the product roadmap, driving the app's development, and enhancing the guest experience. You will guide a cross-functional team to bring innovative digital solutions to life, ensuring the app aligns with our strategic goals and delivers exceptional value to our guests.

As part of your everyday role, you’re likely to be involved in the following:

• Defining and managing the product roadmap for the Guest app, prioritising features based on customer feedback, market trends, and business objectives.
• Supervising the analytics efforts to measure app performance and user engagement, identifying trends, and presenting performance reports to stakeholders.
• Acting as the primary contact for all Guest app-related inquiries, managing stakeholder expectations, and ensuring transparent communication.
• Optimising the user experience by driving App Store Optimisation (ASO), conducting usability testing, and refining user interfaces.
• Staying abreast of industry trends and conducting market research to keep the Guest app competitive and innovative.
• Directing and mentoring a cross-functional product team, promoting best practices in product management and agile methodologies.

What are we looking for?

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch – you could be exactly what we need!

Ideally, we’re looking for:

• Proven experience as a Product Manager of mobile apps, with a strong track record of managing product roadmaps and driving development from concept to launch.
• Experience in taking a new app to market, including App Store Optimisation.
• Ideally, experience in the Travel or Hospitality industry.
• Understanding of the React Native and Expo technology stack would be a bonus.
• Proficiency in analytics tools and techniques, with the ability to derive actionable insights from data.
• Familiarity with agile development methodologies and UX/UI design concepts.
• Strong communication, presentation, and stakeholder management skills.
• A customer-centric mindset with strong problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Comfortable working in a hybrid/remote team setting.

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

• 25 days’ paid holidays plus bank holidays
• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do, and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas, and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, but we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.