Head of Financial Operations
Employment type: Permanent, full time
Work hours: Monday-Friday, 9am-5.30pm
Location: Bideford - Hybrid
What will I be doing?
As our Head of Finance Operations, you will be responsible for delivering scalable finance operations covering key transactional processes including Purchase to Pay (P2P).
You will provide a best-in-class finance operations service to finance stakeholders as well as other business wide stakeholders such as the Homeowner Management team, Customer Service teams, and the Managed Services teams through regularly monitored SLAs and KPIs. You will also implement and maintain accounts payable policies, procedures, and internal controls to ensure compliance with company policies and regulations.
As part of your everyday role, you’re likely to be involved in the following:
- Reviewing end-to-end process maps, and suggesting and implementing improvements to improve efficiencies in transaction processing.
- Defining KPI suite to track the performance of key transactional processes and P2P financial metrics, setting agreed targets and thresholds and driving mitigating actions for any areas predicted to deviate from thresholds.
- Agreeing SLAs with the Senior Leadership team (SLT), including key heads within the Finance team and other key business stakeholders.
- Defining KPI suite to track performance against the agreed SLAs.
- Delivering daily, weekly and monthly deliverables for the FD
- Leading a scalable and lean Finance Operations team using efficient process and automation to ensure best-in-class service whilst maintaining a sufficient but low growth cost base.
- Working on continuous improvements and other finance projects as required
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch – you could be exactly what we need!
Ideally, we’re looking for:
- Deep knowledge of best-in-class O2C and P2P processes and delivery frameworks.
- A strong leader driving a high-quality and on time delivery mindset whilst developing and supporting the team through continuous improvement.
- KPI and target focus, instilling urgency within the team to resolve issues and grab opportunities.
- A strong communicator with ability to influence across functions not only within finance but across the business.
- Experience delivering in an agile, fast-paced environment.
- Experience using data and KPI dashboards to understand what is performing well, what isn't and why, and make recommendations for change.
- Experience of root cause analysis and resolution.
What’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
- 25 days' paid holidays plus bank holidays
- A special day off for your or a loved one's birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we’ll be happy to help
INDP
- Department
- Finance
- Locations
- Bideford
- Remote status
- Hybrid Remote
- Employment type
- Full-time
- Type of employment
- Permanent
- Working Hours
- 37.5
Head of Financial Operations
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