As the Property Manager of Latitude50 you'll become a force of nature that overcomes all obstacles in your path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.  

What you’ll do  

• Liaising and meeting with owners regarding the quality and standards of the property from the initial pre-contract inspection through to annual reviews
• Sourcing and coordinating a range of suppliers such as cleaners, housekeepers, gardeners, and service engineers. This will include the production a weekly housekeeping rota
  
• Liaising with guests to ensure that they have everything they need for their stay
• Carrying out meet and greet with guests staying in our luxury properties. This involves showing guests how to operate hot tubs, swimming pool covers and other technology
• Overseeing property changeovers including sign off before guests’ arrival as well as out of season weekly security checks of the properties
• Facilitating prompt repairs, where necessary, by competent persons of appliances, heating or Wi-Fi, for example, for guests and owners
• Coordinating repair and maintenance work on behalf of property owners, including joinery, decorating, plumbing, heating and electrical works
• Responding promptly to guests and owners’ queries and/or issues and quickly resolving any problems. Handling and promptly resolving customer issues and complaints
• Working with property owners to signpost them to competent professionals who can advise them on health and safety compliance
• Working with the property management side of our booking system
• Developing procedures and systems to increase productivity and service outcomes
• You will be a key point of contact for the wider team for all areas of property management
• Assisting with the damage deposit withhold process
• Being the point of contact for out of hours emergency issues on a rotational basis

You’ll have:   

• Strong communication skills, both written and verbal, allowing you to thrive under pressure and work effectively as part of a team. 
• A strong work ethic and a passion for success, driving you to excel in your role. 
• Excellent administrative and organisational skills, with great attention to detail and a time-efficient approach. 
• A professional manner and the ability to communicate effectively over the phone. 

• Physical fitness, as the role requires handling physical tasks. 
• Preferably, experience in Lettings/Property Management, although it is not essential. 
• A full UK driving license, and proximity to Rock, Cornwall is essential due to on-call responsibilities. 

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the above – please get in touch. You could be exactly what we need! 

You’ll get:  

We believe in taking care of our team. In addition to joining a rapidly growing company with a fantastic culture and a focus on employee development, you’ll also receive a competitive salary and benefits, including:  

• An eco-friendly company car
• 25 days’ paid holidays plus bank holidays.  
• A special day off for your or a loved one’s birthday.  
• £500 towards a holiday of your choice.  
• A paid day to volunteer with a charity close to your heart.  
• Friends and family discount scheme.  
• Life assurance for your peace of mind.  
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more.  
• Exciting social events, including our famous Christmas parties!  

Who are we?    

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.      

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.   

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.      

Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we’ll be happy to help. 

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