Full time: Five days a week Monday – Saturday 09.00-17.30

Location: Bideford

What will I be doing?

As a Senior Administrator, you'll work closely with our New Business Managers, and team of administrators to ensure a seamless onboarding process for new properties joining Travel Chapter. You'll be at the forefront of enhancing the quality of our portfolio and streamlining onboarding procedures.

You will:

• Collaborate with the team to ensure all targets and team objectives are met and exceeded.
• Assist the New Business Support Manager in training the team to ensure the highest standards are delivered and maintained.
• Initiate and develop effective partnerships across Travel Chapter teams, fostering a collaborative working relationship between New Business Managers and Regional Heads of Sales.
• Assist the New Business Support Manager in key projects aimed at enhancing portfolio quality and improving booking processes.
• Liaise with new owners and New Business Managers to ensure a smooth onboarding process, checking all property information to guarantee accurate website listings.
• Identify opportunities to improve efficiencies and work closely with the New Business Support Manager to implement changes.

You’ll have: 

• The ability to work both independently and within a team, consistently delivering excellent quality and service.
• Experience in multitasking with meticulous attention to detail, excellent organisation, and time management skills.
• Outstanding communication, interpersonal, and influencing skills.
• The ability to create, develop, and enhance strong working relationships to achieve department and company targets.
• The ability to lead by example in a fast-paced environment, think proactively and creatively, and manage multiple ongoing tasks.
• Excellent administration and customer service skills with great attention to detail.
• The ability to self-motivate and inspire the team during busy times.

We understand that finding a candidate who perfectly meets every requirement is unlikely. If you're excited about the role and possess most of the following qualifications, we encourage you to get in touch – you might be exactly who we're looking for!

You’ll get:

We prioritise the wellbeing of our team. In addition to joining a rapidly growing company with a positive culture and ample employee development prospects, we offer competitive salaries and an array of benefits, including:

• 25 days' paid holidays plus bank holidays.
• A dedicated day off for your birthday or your loved one's.
• £500 contribution towards a holiday of your choice.
• A paid day to engage in charitable work.
• Friends and family discount scheme.
• Life assurance for peace of mind.
• Diverse social clubs, ranging from pet lovers to fitness enthusiasts.
• Exciting social events, including our renowned Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.      

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.   

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.      

Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we’ll be happy to help. 

INDP