Are you talented at juggling, but don’t fancy a job at the circus? Why not our team in Polruan as a Managed Service Coordinator.

As a Coordinator you’ll never drop the ball by going above and beyond to ensure all our frontline services run smoothly. If you're enthusiastic, energetic, focused, and thrive in a dynamic environment, then you’re going to love this role!

What you’ll be doing?

You and your awesome team will likely have multiple challenges happening at any one time, these can vary from:

• Assisting guests before and during their stay, solving any problems that arise.
• Coordinating our hardworking cleaners, housekeepers, gardeners, and maintenance contractors.
• Updating the Customer Service Team if a property has become unavailable due to unforeseen circumstances…and moving heaven and earth to find them a better one!
• Following up on complaints or feedback regarding housekeeping standards.
• Ensuring all charges for services are tracked and invoiced.
• Taking occasional trips out the office meet homeowners, assist guests, and perform property cleaning spot checks.

You’ll Have

• An enthusiastic, friendly team player with previous customer service experience.
• Exceptional organizational skills and impeccable attention to detail
• A resilient character who thrives in resolving challenging queries
• Excellent communication skills and the ability to set expectations.
• A hands-on approach, embracing tasks beyond your daily responsibilities.
• Previous experience in property services, housing management, or facilities is a plus but not essential.
• Bonus points if you can actually juggle!

We know there’s no such thing as the perfect candidate who can ticks each of these boxes – If you're excited about the role and have most of the qualities we’re after, then what are you waiting for, apply now!

You’ll Get

We believe in taking care of our team. In addition to joining a rapidly growing company with a fantastic culture and a focus on employee development, we provide competitive salaries and benefits, including:

• 25 days' paid holidays plus bank holidays.
• A special day off for your or a loved one's birthday.
• £500 towards a holiday of your choice.
• A paid day to volunteer with a charity close to your heart.
• Friends and family discount scheme.
• Life assurance for your peace of mind.
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more.
• Exciting social events, including our famous Christmas parties!

Diversity and inclusivity are central to our success. If you require any adjustments during the application or selection process, please let us know, and we'll be happy to assist you.

Hours of Work:

(Part Time, 30 hours) 09:00 –17:30 - 4 days a week between Wednesday – Saturday.

We provide on-call phone cover, 7 days a week, up until 9pm, which you will assist the team with on a rota basis. Don't worry too much as it's not required your in the office for this, we don't often receive calls, and as a bonus we pay you a nice retainer fee regardless if you end up taking a call or not.

Who are we? 

Travel Chapter has grown from a small high street shop staffed by 4 team members and an answer machine, into one of the UK’s largest collections of regional and lifestyle travel brands!

We love delivering exceptional experiences to our guests and homeowners almost as much as we love the adventures we get to go on as part of our company benefits! We foster a caring and collaborative culture that inspires and motivates our team each day, and we believe in taking a common-sense approach, learning from mistakes, and embracing our curiosity. Our story is still unfolding, and we hope you'll play a part in our next exciting chapter!

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