Do you have a passion for travel and want to help our customers plan their perfect holiday? If so then keep reading!

As one of our customer service advisors, you'll be the friendly voice on the other end of the phone, and the Wiz-kid responding to emails. Using your excellent listening and communication skills, you will help customers with their holiday queries and support them throughout their trip; whether that's by helping them find their next adventure, resolving issues with their booking, or just offering advice. 

What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, we also offer competitive salaries and benefits which we feel keep our team feeling as valued as possible.

These include:

• 25 days’ paid holidays plus bank holidays (pro rata)
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, events, or sustainability, there's something for everyone
• Great social events - we are well known for our Christmas parties!

About us

We’re Travel Chapter. We are a market leader in self-catering holidays. Having evolved from a small South West holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

If you're someone who takes pride in their work, has a good sense of humour, and is committed to providing the best possible guest experience, we encourage you to apply for this position. Let's work together to make sure that no guest ever has a bad experience with Travel Chapter!

Employment type:

Permanent

Location:

Office based in our swanky office in the historic port town of Bideford.

Work Hours:

Part Time, 30 hours per week. The 4 week rota is listed below: 

Week 1
Monday 12:45 - 21:15, Tuesday 09:00 - 17:30, Thursday 09:00 - 17:30, Friday 10:00 - 18:30.

Week 2
Wednesday 12:45 - 21:15, Thursday 12:45 - 21:15, Saturday 11:30 - 20:00, Sunday 11:30 - 20:00.

Week 3
Monday 10:00 - 18:30, Tuesday 09:00 - 17:30, Friday 12:45 - 21:15, Saturday 09:00 - 17:30.

Week 4
Tuesday 12:45 - 21:15, Wednesday 09:00 - 17:30, Thursday 09:00 - 17:30, Friday 09:00 - 17:30