Employment Type: Permanent

Hours of Work: Part Time – 15 hours per week, Friday & Saturday

Location: Hawes, Yorkshire 

Please be aware that you will need to hold a full driving licence and be comfortable traveling regularly to perform your duties – It’s not required you own a vehicle as you will have access to our company car and van.

What will I be doing?

As our new Holi day Letting Coordinator you’ll be taking on an exciting, hands on role within the holiday letting industry. You’ll possess great attention to detail and excellent time keeping to ensure the changeover of our properties is completed on time, and our guests have the best possible experience with us from the moment they step through the door.

During the day you could be involved in:

• Sorting, and packing linen to provide to our housekeepers and cleaners
• Putting together welcome packs, and essential property items ready for guest arrivals
• Heading out of the unit to perform property checks to ensure properties are cleaned to required standards
• Proactively looking for cosmetic or maintenance issues within our properties and working with our operatives to get them resolved

Your next chapter

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re looking for

• A proven track record of delivering excellent customer service
• Experience of following processes and procedures, and motivated to improve upon these
• A resilient and optimistic personality, capable of facing challenges and achieving a positive outcome
• Experience of working effectively both independently and as part of a team
• Previous hands-on experience within the hospitality, facilities, or cleaning industry
• Someone looking for weekend work – but flexible to consider extra days during busy peak periods

About us

We're Travel Chapter. We are a market leader in self-catering holidays. Having evolved from a small South West holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok! We learn from it and adapt, remembering to stay curious and never stop evolving.

What's in it for you

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events - we are well known for our Christmas parties!

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.